At Wraawly, we are committed to delivering your orders as quickly and efficiently as possible. Every order is carefully processed, inspected, packed, and shipped to ensure that your products arrive in excellent condition.
While we strive to meet our estimated delivery timelines, occasional delays may occur due to circumstances beyond our control. This Shipping Policy explains our order processing, shipping procedures, and the factors that may affect delivery times.
Once your order has been successfully placed, our team begins processing it as soon as possible.
Our order fulfillment process generally includes:
Most orders are processed within 1–3 business days. During peak seasons, promotional events, holidays, or periods of unusually high demand, processing may require additional time.
After your order has been dispatched, delivery times vary depending on your shipping destination and the courier service selected.
Estimated delivery times are provided during checkout and are estimates only. Actual delivery times may vary due to factors beyond Wraawly’s control.
Once your order has been shipped, you will receive a confirmation email containing your tracking number (where available).
Tracking information may take up to 24–48 hours to become active after your package has been handed to the courier.
Although we make every effort to deliver your order on time, delays may occasionally occur due to:
Wraawly is not responsible for delays caused by shipping carriers, customs authorities, or other third parties.
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect address is provided, processing or delivery may be delayed. Additional shipping charges may apply if an order must be re-shipped.
Wraawly is not responsible for orders delivered to an address provided incorrectly by the customer.
If your package arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible.
We will work with the shipping carrier to investigate the issue and assist in reaching a suitable resolution where possible.
Wraawly ships to selected international destinations.
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their local authorities unless otherwise stated during checkout.
Customs processing may extend delivery times beyond our estimated shipping schedule.
If a delivery cannot be completed due to the recipient’s unavailability or an incorrect address, the courier may attempt re-delivery or return the package to us.
Additional shipping charges may apply for re-shipping returned packages.
Orders may only be modified or cancelled before they have entered the fulfillment process.
Once an order has been processed or shipped, it cannot be cancelled, and any return will be handled in accordance with our Return & Refund Policy.
Customers are responsible for:
Wraawly shall not be liable for shipping delays or delivery failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, labour disputes, government actions, customs delays, transportation disruptions, cyber incidents, or other force majeure events.
If you have any questions regarding shipping, order tracking, or delivery, please contact our customer support team through the contact information provided on the Wraawly website.
We appreciate your patience and thank you for choosing Wraawly.
At Wraawly, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Items purchased through the Wraawly website may be returned within 30 days from the date of delivery, subject to the conditions outlined below.
To be eligible for a return, your item must:
Wraawly reserves the right to refuse any return that does not meet these requirements.
After your order has been dispatched, delivery times vary depending on your shipping destination and the courier service selected.
Estimated delivery times are provided during checkout and are estimates only. Actual delivery times may vary due to factors beyond Wraawly’s control.
Once your order has been shipped, you will receive a confirmation email containing your tracking number (where available).
Tracking information may take up to 24–48 hours to become active after your package has been handed to the courier.
Although we make every effort to deliver your order on time, delays may occasionally occur due to:
Wraawly is not responsible for delays caused by shipping carriers, customs authorities, or other third parties.
To request a return:
Please do not return any merchandise without prior authorization, as unauthorized returns may not be accepted or processed.
For any return-related questions, please contact us at support@wraawly.com.
Please inspect your order immediately upon delivery.
If you receive:
please notify us within 48 hours of receiving your order by emailing support@wraawly.com with photographs of the product, packaging, and shipping label.
After reviewing your request, Wraawly will arrange an appropriate resolution, which may include a replacement, exchange, store credit, or refund, depending on the circumstances.
For hygiene, safety, and promotional reasons, the following items cannot be returned or refunded unless they arrive damaged or defective:
If you are unsure whether your purchase qualifies for a return, please contact our Customer Support team before submitting your request.
If you wish to exchange an item for a different size, color, or style, please contact our support team. Exchanges are subject to product availability. If the requested replacement is unavailable, you may return the original eligible item for a refund (if applicable) and place a new order for your preferred product.
If applicable under the laws of your country, customers located within the European Union may have the right to cancel their purchase within 14 days of receiving their order without providing a reason.
To qualify:
Certain products may be exempt from this right under applicable law.
Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved:
If you have not received your refund within 15 business days after receiving our approval notification, please contact us at “Email Address”
Unless the return is due to an error by Wraawly (including defective, damaged, or incorrect products), customers are responsible for the cost of returning the item.
Original shipping charges are non-refundable unless required by applicable consumer protection laws.
If you have any questions regarding this Return & Refund Policy, please contact us:
Wraawly Customer Support
Email:
We appreciate your trust in Wraawly and thank you for shopping with us.
